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Service FAQs

What should I do if I have been 'slammed' by another long distance carrier?

Contact the Strategic Customer Support, (866) 285-3989, department immediately and we will help switch you back to Telrite.

How does placing a "PIC freeze" on my line actually help?

After placing a "freeze" on your lines, your local telephone company will not change your long distance service without receiving a verbal or written confirmation directly from you. This prevents long distance companies from changing your service without your authorization.

Can I use my travel card from anywhere within the U.S.?

Yes, you can dial the 800 access number from any phone to use your travel card. After reaching our network, you simply dial your authorization code followed by the number you wish to dial. You may also use make international calls from the U.S.

How long does it take to add another line to my account?

To add a line, you may contact Customer Service at (800) 482-0000. This request usually takes 1-3 business days to process and complete.

How do I manage SMS/text message alerts about my account sent by Telrite?

  • To start alerts, send a Text to 47074 and follow the directions. Note that this only works if we recognize your mobile number.
  • To stop alerts, send a Text Message to 47074 with END, STOP, or QUIT at the beginning.
  • Contact Customer Service at (800) 482-0000 to request the same changes.
**Note: normal text message rates may apply, especially if you do not use a Telrite Wireless Calling Plan